Please be advised: All 'On Sale' items sales are final. No returns or exchanges.

Orders may be returned within 30 days from the time of delivery.

No returns will be accepted without an approved reference number. Once your reference number provided the return will remain open for 21. If we have not received the return within 21 days of providing your return number, the return will be closed.

Returned items must include the original shoebox. All items must be unworn, unwashed, free of smoke smell, pet hair, etc. Please try on all shoes in a carpeted area. Returns will be refused if they are received with marks, scuffs, if the item is returned without the original shoebox, or without properly packaging the original shoebox.

Customers are responsible for the shipping cost for all returned merchandise that are not covered under warranty. For example, no longer want the item, ordered the wrong size etc

The shoebox cannot be written on and must be placed in another carton for shipping to avoid damage to the shoebox.

All returns are subject to inspection before credit will be issued. Any non-defective/damaged merchandise must be returned in a resalable condition, or it will be returned to the customer and no credit will be issued.

If you have further questions, please contact us via email.

The credit/debit card used in the original transaction will be credited for the return amount. Once your return is received by Osiris UK, it may take up to 14 business days for us to process the return and a 2-3 days billing cycle to be reflected on your billing statement.

RETURNS TERMS AND CONDITIONS

The RETURNS number will need to be written on the outside of the shipping carton used to ship the item back to Osiris UK. The shoebox cannot be written on and must be placed in another carton for shipping to avoid damage to the shoebox.

All returns are subject to inspection before credit will be issued. Any non-defective/damaged merchandise must be returned in a resalable condition, or it will be returned to the customer and no credit will be issued. Once your return is received by Osiris, it may take up to 14 business days for us to process the return and 2-3 days billing cycles to be reflected on your billing statement.

WARRANTY POLICY

OSIRIS SHOES UK. warrants to the original purchaser that this product is free from defects in material and workmanship for 30 days from the original date of purchase. 

This warranty applies when the product is used under normal conditions for the purpose for which the product is designed, and does not apply to normal wear and tear or damage related to alteration, accident, misuse, improper care, or negligence. 

If OSIRIS SHOES UK  determines that there is a covered defect, the product will be replaced, with the same or similar product. 

In no event shall OSIRIS SHOES UK be liable for direct, indirect, incidental, or consequential damages arising out of the use of the product.